Refund Policy


Items are eligible to be returned up to 15 days from the original purchase date. If one chooses to return items after 15 consecutive days, unfortunately, we would not be able to offer a full refund or exchange.

In order to complete a full return, we require a receipt or proof of purchase. Please send both the proof of purchase and goods to :

Zeronine HQ
257 W 39th Street 12th Floor
New York, New York 10018
United States of America

If purchased via , please do not send any items back to any third-party websites (Amazon, Target, etc.)

Gift cards are non-returnable.


Once we receive your entire order at our HQ, we will go ahead and process the refund. A credit will automatically be applied to your credit card or original method of payment, within 7 business days.


If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.

If you’ve completed this and you still have not received any refund, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 

Zeronine HQ
257 W. 39th Street 12th Fl.
New York, New York 10018
United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping any purchase over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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